In today’s globalized business landscape, finding the right location for outsourcing operations is crucial for success. With its strategic geographic location, thriving service sector, and cost-effective business environment, Costa Rica has emerged as a top destination for outsourcing; our BPO has what you are looking for in your Costa Rica Call Center.

Invest in Costa Rican Outsourcing

Costa Rica is an ideal destination for call center outsourcing.

Outsourcing has become a strategic move for businesses worldwide, and Costa Rica stands out as a beacon in the outsourcing landscape. From its cost-effective solutions to a skilled workforce and a business-friendly environment, our firm, AGBPO, can assist you in everything you need to establish your corporation and bring the back office to your operational moves in Costa Rica through our Business Process Outsourcing.

The Appeal of Costa Rica

Thanks to its strategic location, highly skilled workforce, and cost-effective solutions, Costa Rica has emerged as a top choice for outsourcing businesses, better than many Latin American countries. The country’s commitment to maintaining political stability and fostering a business-friendly environment has made it a preferred destination for companies seeking reliable outsourcing partners.

If you incorporate a company under the Free Trade Zone regime, you will have many tax incentives; currently, Costa Rica has a substantial annual increase in companies under the Free Trade Agreements.

Call Centers in Costa Rica

The growth of call centers in Costa Rica has been remarkable. With a focus on providing exceptional customer support and leveraging advanced technologies, Costa Rican call centers have become leaders in the industry.

Most of the world’s top company call centers are in Free Trade Zones in San José, Heredia, and Alajuela, providing licensees significant tax and import tax benefits.

Offshore Dynamics in Costa Rica Call Centers

Costa Rica’s outsourcing services have gained recognition globally. Companies find quality human capital in Costa Rica, with excellent English and general education, facilities in offices and locations, stable broadband internet, and optimal technology.

Investment Opportunities in Costa Rica

The Costa Rican Coalition of Development Initiatives (Cinde), a private investment advisory agency, reported that in 2023, 28 new companies have confirmed their decision to set up operations in Costa Rica.

The recent arrival of Johnson & Johnson -J&J- (Medtech) is added to the companies that belong to the following sectors:

Seven of corporate services.
Ten of digital technologies.
Three in life sciences.
Four in manufacturing.
Four in tourism infrastructure.

These come from the United States, the primary source of investment, and from non-traditional destinations such as Finland, Switzerland, South Korea, and Peru.

Among the new companies supported by CINDE are Databricks, OnProcess Technology, Service First, Zimworx, Active Campaign, Boss Tech, Cigniti Technologies Inc, Headstorm, Hitachi Solutions, Johnson & Johnson -J&J- (Medtech), Sysdig, Transunion, Bill Gosling outsourcing, Intricon and Zuora Inc.

Choosing Costa Rica for Software Development

Costa Rica’s prowess in software development is explored, positioning it as the Silicon Valley of Latin America.

The Minister of Foreign Trade, Manuel Tovar, stated that Costa Rica would aspire to be the next Silicon Valley of Latin America and the Caribbean, following the United States’ plan to boost the semiconductor industry in the country.

In July 2023, the International Technology Innovation and Security Fund (ITSI Fund), created by the Chips and Science Act of 2022, was announced. This is legislation promoted by President Joe Biden, which seeks to reduce the dependence of his nation and the rest of the world on semiconductor manufacturing and assembly, currently concentrated in Asia.

This regulation provides the State Department with US$100 million annually over five years to expand manufacturing and supply chains and develop and implement Information and Communications Technology (ICT) networks and services.

In this regard, the United States announced Costa Rica as one of the first countries to redirect the industry and allocate resources.

Nearshore Outsourcing Advantages

This concept refers to the decision of a company or business conglomerate to locate or relocate part of the supply chain of a product (whether a good or service) to a country close to the target consumer market.

Here’s why many companies have adopted nearshoring as a strategy.

1. Cost-Effective Labor Force

Nearshoring is a highly cost-efficient option. Given the worsening IT talent shortage and the increasing costs of IT recruitment and hiring, nearshoring can be a cost-effective solution that saves time and immediately brings years of experience to a project.

2. Time Zone

Due to the proximity of clients and vendors, their working hours may sometimes conflict. Real-time cooperation can make this easier. It is now more straightforward to achieve this by coordinating schedules and finding mutually convenient times to work together.

We suggest exploring opportunities to enhance communication and collaboration through more productive meetings.

Also, we recommend that you identify and address any challenges quickly to optimize project outcomes and maximize return on investment.

3. Culture & Communication

Nearshoring can provide the benefit of hiring workers who share similar cultural backgrounds with your business or product team members. Costa Rica is a country that has been exposed to American culture, and the locals have incorporated some of its elements into their daily lives. As a result, there is a cultural emphasis on effective communication and teamwork.

4. Wider Pool Of Talent

Sending your project to another country, such as Costa Rica, can provide access to a larger pool of skilled, well-educated, and well-mannered talent. This is considered one of the most significant advantages, as it ensures sufficient skilled workers when needed, and teams can be organized efficiently.

Political Stability and Business Environment

For companies looking for investment opportunities, our country offers a compelling case; for example, the Costa Rican investment promotion agency exposes 28 cases of new big companies in Costa Rica; in addition, we have economic indicators that reflect good news, such as:

1. Costa Rica is the economy of the Organization for Economic Cooperation and Development, with the highest growth of 5.1%, and two-thirds of that growth comes from outside free zones.
2. The monthly economic activity growth rate increased from 2.9% in August 2022 to 6.6% in October 2023, accumulating six consecutive months with growth above 6%.
3. According to the International Monetary Fund, Costa Rica is the Latin American country with the highest growth in Gross Domestic Product per capita this year.
4. We are the OECD economy with the highest inflation control. Year-on-year to October, -1.3%, and we are one of only two OECD countries with a fall in prices. As of November, -1.6%.
5. OECD champions in food inflation control as of October.
6. Average real income (purchasing power) grew 4% year-on-year to September and 1.2% since the beginning of the administration. This means that average incomes have grown more than prices.
7. The quarterly survey of the Costa Rican Union of Chambers and Associations of the Private Business Sector published this month revealed that 70% of business people consider that the country’s authorities are taking adequate measures to boost the economy.

Top Outsourcing in Costa Rica

According to Martin Ibarra, honorary president of the Free Trade Zones Association of the Americas (FTAA), Costa Rica is seeking to strengthen its position as an appealing destination for Foreign Direct Investment (FDI) and attract investments of up to US$1.5 billion in the short and medium term.

Costa Rica has experienced advantages from nearshoring due to its geographic and temporal proximity to the United States, which is its primary trade, investment, and tourism partner. Furthermore, it shares values and principles with the United States and other democracies, and its geopolitical location is favorable.

We remain open to foreign direct investment from various countries, including Saudi Arabia, the United Arab Emirates, and China.

No excuses; make your expansion to Costa Rica.

In summary, Costa Rica offers a strong proposition for businesses considering Call Centers with BPO Outsourcing. Its strategic location, skilled workforce, and supportive business environment make it a top choice for contact center operations. As you explore the outsourcing landscape, keep in mind the advantages that Costa Rica brings to the table:

• Cost-Effective Solutions: Benefit from cost-effective outsourcing solutions.
• Skilled Workforce: Tap into a highly skilled and literate workforce.
• Political Stability: Enjoy a stable political environment for business operations.
• Top-notch Call Centers: Leverage the expertise of Costa Rican call centers for exceptional customer support.
• Investment Opportunities: Explore the diverse investment opportunities the Costa Rican government supports.

By choosing Costa Rica as your outsourcing destination, you position your business for success in the dynamic global market.

We would be happy to assist you in establishing your company and procedures in Costa Rica to facilitate your expansion. Please contact us at info@agbposervices.com to schedule a call.